2026 — Present
IT Service Desk 2
Dayforce
Delivering remote support across Windows and macOS environments, handling endpoint and identity workflows, and resolving access, application, VPN, and productivity issues.
IT support · M365 · Identity
Cebu, PhilippinesPersonal portfolio / 2026
Hello, I'm Harvey Palmosa.
Technology.
People.
Connected.
IT support professional helping people work with confidence—through reliable systems, secure access, and a human approach to troubleshooting.
harvey@portfolio:~
$ whoami
IT Service Desk Professional
$ focus --current
M365 / Endpoint / Identity
$ learning --hands-on
Cloud · Networking · Security
$ approach
listen → investigate → resolve_
Microsoft 365✦Intune✦Jamf✦MFA & SSO✦ServiceNow✦Windows & macOS✦
01 / Experience
Support that
keeps work
moving.
Hands-on enterprise support with an emphasis on clear communication, ownership, and secure resolution.
Previous role
IT Service Desk Analyst
Accenture · Rio Tinto
Supported enterprise users with account management, Microsoft 365, Outlook, Teams, BitLocker, VPN, remote access, printers, and business applications in a structured ITSM environment.
02 / Selected projects
Learning by
building.
Self-directed projects and experiments that turn curiosity into practical infrastructure experience.
01
Cloud & networking
Cloud-hosted Omada platform
Deployed a TP-Link Omada Software Controller on an Oracle Cloud Ubuntu VM using Docker. Configured Caddy, automatic TLS, DNS, firewall rules, and remote access point connectivity.
02
API & automation
Hotspot operations experiment
Explored the Omada OpenAPI to inspect client states and test scheduled cleanup of pending sessions. Built and evaluated a Bash workflow with dry-run checks, systemd timers, logs, and credential rotation; retired it after testing.
03
Infrastructure lab
A more intentional home network
Designing a practical homelab with OPNsense, Proxmox, Pi-hole, Ubuntu Server, and Jellyfin. Evaluating network separation, hardware capacity, power consumption, and maintainability before implementation.
03 / Capabilities
A practical,
people-first
toolkit.
End-user experience
Windows, macOS, remote troubleshooting, software, VPN, printers, and clear user guidance.
Modern productivity
Microsoft 365, Outlook, Teams, Exchange Online, licensing, Intune, and Jamf.
Identity & security
Active Directory, account support, MFA, SSO, access permissions, and secure verification.
Cloud & networking
Ubuntu, Docker, DNS, TLS, reverse proxies, firewalls, and network diagnostics through hands-on labs.